How to file a complaint

How to file a complaint

HOW TO SUBMIT A FORMAL COMPLAINT

In acordance to Article 6 of the Law on Provision of Tourism Services and Article 10, Paragraph 3 of the Consumer Protection Act, we hereby inform our users that a written objection to the quality of contracted services can be submitted:

  • by mail to: Procella turistička agencija d.o.o., Pavla Radića 9, Zagreb – Hrvatska
  • via e-mail at: info@vallum.eu

The receipt of the complaint will be sent to you without delay in writing.

The response to the complaint will be provided in writing no later than 15 days after the receipt of the complaint.